Return & Refund Policy
For Monster Power and Power Max
Thanks for shopping at Powerall online store.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item is required to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund.
You will receive the refund within 10 days, depending on Payfast or you Bank.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
Email info@powerall.co.za or call on 0116782250
Returns for Eva Tech (EvaTeq Vests)
The following policy applies specifically to EvaTeq evaporative cooling vests sold through PowerAll.
Return Window
All returns and exchanges must be requested within 14 days of purchase. Requests made after this period will not be accepted.
Exchanges
We offer exchanges on EvaTeq vests for sizing or product type (e.g. swapping to a different vest model), subject to the following conditions:
The vest must not have been activated or made wet. Once a vest has been activated for the first time or exposed to water, we are unable to offer a swap or refund.
To qualify for an exchange, your vest must be in its original, unused, and dry condition — exactly as it was received.
Conditions for Exchange
We will only process an exchange if:
The vest has not been activated (used for the first time).
The vest has not been wetted or exposed to water.
There is no damage to the vest.
The request is made within 14 days of purchase.
Collection & Delivery
All EvaTeq vest exchanges and returns are free of charge. We will arrange courier collection of the item from you, and the replacement will be sent to you by courier at no cost.
Defects & Damage
If your EvaTeq vest appears to be damaged or defective, please take a clear photograph of the issue and send it to our customer care team. We will investigate whether the damage constitutes a manufacturing defect on a case-by-case basis. These cases are rare and will be handled individually through our customer care line.
Please note: damage resulting from use or wetting of the vest does not qualify for a return or exchange.
Contact Us
For EvaTeq vest returns and exchanges, please contact our customer care team directly:
Phone: 011 678 2250
Email: sales@digibrands.co.za